Triangle User Experience Professionals Association (TriUXPA)

User Experience Project Manager

04 Jan 2019 2:56 PM | Audrey Bryson (Administrator)

Company: Lenovo
Location: Morrisville, NC
Learn more: To learn more about this position please contact Ashley Katz at akatz@lenovo.com directly. 


This position is part of the Global eCommerce User Experience (UX) Team. We are currently seeking a User Experience Project Manager experienced in delivering an outstanding eCommerce experience to consumers. This person will be responsible for driving UX projects to improve the online customer experience for Lenovo.com globally. The project manager will manage the identification, conception, definition, design, testing and implementation of UX projects with the goal of improving the customer experience, online engagement and purchase conversion.


Job responsibilities

  • Define user experience improvements leveraging input from customer feedback, onsite analytics, geography/business stakeholders and executives

  • Create a prioritized roadmap of user experience projects based on business value and contribution to customer satisfaction metrics

  • Manage project lifecycle, deliverables and cross-functional business management system (BMS) including:  

    • Project definition:

      • Engage with stakeholders to gather requirements, research best practices, and perform competitive analysis to define the project scope

      • Assign roles & responsibilities and create a timeline and schedule for all activities tied to the project

      • Prioritize requirements to define information architecture and user flow

Project design/implementation:
    • Create or collaborate with designers to create wireframes

    • Work closely with designers to create and iterate on designs

    • Work with UX researchers to develop usability tests

    • Collaborate with stakeholders to get feedback and approval

    • Manage the IT requirements development and approval process to get projects in the development queue

    • Work with extended teams to perform quality assurance testing and push projects live

  • Optimization: collaborate with the global optimization team to determine priorities, track roadmap and implement A/B testing for UX projects

  • Ongoing communication/BMS: Participate in regular interlocks with cross-functional geography, business unit team members and executives to communicate progress on UX priorities and share best practices


Major initiatives

Transform lenovo.com to a Customer Centric experience representing one Lenovo

  • Make it simple and easy for customers to achieve their goal(s) on lenovo.com while accelerating the growth of lenovo.com as a sales and profit engine.

  • Collaborate on improvements to the lenovo.com mobile experience to provide an innovative and leading-edge user experience

  • Use online user personas to provide a more relevant and personalized online experience.

  • Support the optimization and personalization programs by providing new ideas and supporting any testing plans tied to my projects



Qualifications:

Ecommerce/UX experience
  • 3-5 years of previous User Experience work in an eCommerce environment. Prefer experience working on large eCommerce websites

  • Understanding of effective web design, e-commerce and key UX principles

  • Demonstrated experience working in a fast-paced environment where innovation is expected

  • Experience with A/B testing and design thinking


Project Management
    • Strong project management and organizational skills to manage many projects with different deadlines

    • Experience with the agile methodology and with key agile tools like JIRA

    • Experience with taking a project from conceptualization through delivery, including robust quality assurance testing, bug submission and deployment

    • Ability to easily conform to shifting priorities, demands and timelines

    • Ability to work on several projects simultaneously with demonstrated ability to prioritize tasks independently

    • Experience at working both independently and in a team-oriented, collaborative environment is essential

    • Strong self-initiative with the ability to identify areas of improvement with little direction

    • Fine attention to detail with the ability to produce accurate end-results

    • Strong Microsoft Office (PowerPoint, Excel, Word) skills

Communication
  • Excellent communication skills are crucial since this position will work with multiple cross-functional teams

  • Comfortable with communicating/advocating for projects with executives

  • Possess a positive attitude and ability to work in a collaborative and energetic team environment

  • Ability to drive adherence to deadlines with many different teams


Education
    • Bachelor’s degree

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