Triangle User Experience Professionals Association (TriUXPA)

User Experience Librarian

08 Jan 2019 8:50 AM | Audrey Bryson (Administrator)

Company: North Carolina State University Libraries
Location: Raleigh, NC
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The User Experience department (4 librarians, 2 developers, 3 support staff) is responsible for the strategic management of the Libraries' web presence including design and development of web content and applications. The Libraries’ award-winning website provides contextual, just-in-time information to facilitate user experience with spaces, services, collections, programs, and events. The department engages in user research, adopts developments and insights from the broader realm of user-experience research, and strives for user-centered design to create a consistent experience across the Libraries’ many touchpoints in both physical and online spaces. This position reports to the Department Head, User Experience.

- Collaborates with stakeholders and developers to create intuitive, accessible, user-friendly interfaces for the web, mobile devices, and digital signs
- Develops wireframes, prototypes, and task flows based on user needs, and works with developers on their implementation
- Helps the Libraries further establish visual and brand identity
- Develops content strategy, information architecture, and a web style guide
- Serves as a project manager
- Manages workflows for ongoing maintenance of web products and services
- Contributes to the Libraries’ user research and applies findings to make improvements
- Participates in library planning; serves on library-wide committees, task forces, and teams
- Expected to be active professionally and to contribute to developments in the field

- ALA-accredited MLS, MIS, or other relevant advanced degree
- Knowledge of best practices in user experience design
- Experience with current, standard web development languages, content management systems, and tools
- Experience with design, prototyping, and wireframing tools (e. g., Balsamiq, Illustrator, Lucidchart)
- Ability to manage workflows and projects
- Excellent interpersonal skills; ability to communicate clearly, knowledgeably, and personably, orally and in writing
- Ability to work independently and in a team environment
- Ability to learn and use new technologies
- Commitment to fostering an environment of diversity and inclusion
- Evidence of potential for ongoing professional development and contribution

- Experience with Drupal
- Experience with usability testing and other user research methods
- Experience using web analytics to inform decisions

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