Triangle User Experience Professionals Association (TriUXPA)

Usability Researcher

16 Jan 2019 9:46 AM | Audrey Bryson (Administrator)

Company: Lenovo
Location: Morrisville, NC
Learn more:

To Apply:  please contact Leah Kaufman at

Primary Location: US-NC-Morrisville
Education Level: Graduate Degree preferred

We are looking for a smart, passionate User Experience Research Specialist to lead UX research projects to help refine the online experience with a focus on Mobile. You’ll work closely with project managers, designers, developers, and business stakeholders, striving to optimize websites for a wide range of site visitors, from consumers to IT decision-makers. Responsibilities include all aspects of UX research from test design and implementation, to results analysis and reporting. You’ll also educate execs and product teams on customer needs and behaviors, inspiring individuals and teams to become truly customer-smart and -centric.

Primary Responsibilities
• Work on UX research roadmap for Mobile that defines core research needs and describes the range of studies needed by the mobile website and product teams
• Lead and conduct UX research that studies a wide range of website UIs, customer types, and product information 
• Provide efficient, timely execution of research projects, using a wide range of tools and methods
• Perform competitive analysis, benchmarking, contextual inquiry and other advanced types of usability tests
• Contribute UI ideas that simplify and enhance the online experience
• Share and evangelize study results within the product division and other web-focused teams

• Hands-on experience with a wide range of UX research methods
• Working knowledge of experimental design and statistics; equally comfortable with qualitative and quantitative data
• Deep understanding of and practice applying the principles of good web and UI design
• Experience with design issues, customers, and customer needs unique to data center products (networking, servers, and storage products)
• Proficient with Word, Excel, PowerPoint, Outlook
• Excels at communicating with product teams and engaging them in UX research
• Organizational skills to manage multiple projects with different deadlines and prioritize tasks independently
• Adaptability to shifting priorities, demands and timelines
• Possess a positive attitude and ability to work in a collaborative and energetic team environment
• Patience for wading through data
• Deeply curious, empathetic and passionate about figuring out why people do what they do

• Graduate degree or equivalent experience in a research-oriented social science such as Cognitive Psychology, Anthropology, Ethnography or Human-Computer Interaction, 
• 3-4 years hands-on experience conducting UX research in website design and use

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