How did you get involved in user experience design?
Working collaboratively with our multifunctional UCD team members here at GSK

What's your speciality and is that your favorite part of user experience design?
Specialties and favorite parts - Contextual Inquiry, Usability Testing, Personas and Scenarios, High-level Navigation Design

What are some of the biggest challenges you've faced as a user experience designer?
Managing shortened timelines and shifting goals / strategies by clients.

What is one product that has been your crowning achievement and why?
Current project - high interest with so many different services - redesigning Brand site through interviews, cardsorts, usability testing, IA design and iterative design services.

What's one of your favorite designs (of any kind)? One of your least favorite?
Favorite? In terms of functional design that's usable - Southwest.com (sooo easy to book a flight) Least Favorite? Automated check-out kiosks at grocery stores - argghh - still a bit of user research left to do on those.

What do you do when you're not dreaming about how to improve all of the world's broken products? Spending time w/ family & friends, traveling, swimming in the ocean, dancing, cooking, yoga, walking, reading