Triangle User Experience Professionals Association (TriUXPA)


Below are job listings, ordered by most recent.  To keep our job board up to date, postings older than nine months will be removed. Representatives are welcome to resubmit removed postings if jobs are still active. 

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  • 08 Apr 2019 9:08 AM | Audrey Bryson (Administrator)

    Company: SAS
    Location: Cary, NC 
    Learn more:

    Love bringing visual experiences to life through web and digital experience? If so, then jump on in.

    Ideal Candidate

    Must be willing to think big, accept big challenges, take risks, design your butt off, compete with A+ creative, UX and technologists and want to excel in brining awesome visual experiences to life on the web. Show a proven passion for end user experience, technology and creative design abilities. You’ll also work alongside some of the best and brightest corporate UX professionals, so bringing you’re a game is a must.

    Also, must be willing to jump in deep with user research – usability research, a/b testing and more. Understanding how users actually use the web is a critical must-have for designing great web UX experiences.

    Provides web usability design to continually evolve and enhance the user experience of the digital channels. Creates, evaluates and modifies creative for use on web properties. Develops designs, with emphasis on use cases, top user tasks, business goals, user interface standards and best practices, as well as user research and usability goals.

    Primary Responsibilities

    • Responsible for creating intuitive, visually appealing and effective web designs and experiences for
    • Understands how to bring to life powerful brand experiences, as well as product and technology experiences through visual and interactive design.
    • Designing UX experiences that help produce lead generation, and drive web visitors to relevant content and next step experiences.
    • Perform user centered research including, but not limited to, persona development, usability testing, A/B testing, geo-targeted testing and competitive analysis.
    • Work with constituents and stakeholders to build use cases based on an understanding of functional requirements, business goals and user top tasks.
    • Maintain and evolve vision and understanding of UI/UX trends in the ever-changing landscape. Well versed in fundamental visual and interactive design disciplines and principles
    • Collaborate with cross functional teams to develop requirements that will be reflected in low fidelity UI (user interface) wireframe prototypes.
    • Design and develop high-fidelity wireframes, mockups/comps and functional prototypes to communicate designs and functionality effectively.
    • Conduct user testing, design reviews and presentations to stakeholders as needed.
    • Develop, create and code web pages based on user centered design including, but not limited to, HTML, CSS, CMS pages (currently Adobe Experience Manger), as well as, various scripting.
    • Assist with development and implementation of documentation for global web deployments and web governance.
    • Integrate corporate branding initiatives and standards into designs.
    • Strong writing and content skills a must.
    • Works as part of a web implementation team with expanded scope of influence.
    • Influences the CMS development team to support UCD and enhanced user experiences.
    • Focuses on user goals and top tasks to achieve those goals.
    • Recognizes design challenges that may have been solved by others and whether those solutions are relevant to product.
    • Seeks guidance in solving design and evaluation problems.
    • Demonstrates awareness of market/ competitors and knowledge of users in problem solving.
    • Independently develops long term strategy for usability work on product.
    • Employs a diverse set of methods and tools.
    • Looks for opportunities to collect user data to demonstrate that usability has positively impacted the product.
    • May present to customers based on work on specific product.
    • Serves as a primary source of information about user behavior in a specific domain.
    • Designs and runs product usability benchmark studies, usability field studies & contextual design projects.
    • Guides creation of user scenarios and personas for product.
    • Knowledge, Skills and Abilities:
    • Proficient in experimental and quasi-experimental design for the purposes of usability evaluation and design comparisons
    • Proficient in quantitative and qualitative data analysis including questionnaire development
    • Proficient in interview techniques
    • Able to identify emerging interaction patterns within internal and external software
    • Creates screen mock-ups to effectively communicate designs
    • Develops low fidelity and high-fidelity UI prototypes
    • Makes design recommendations based on research findings and standard design practices
    Education and Experience
    Bachelor's degree required in one of the following disciplines: Computer Science, Human-Computer Interaction, Computer Graphics, Design, or related field.
    User experience design and analysis or related experience. 

    Equivalent combination of education, training, and relevant experience may be considered.

    SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.

    Additional Information
    To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency 

    Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
  • 27 Mar 2019 2:13 PM | Audrey Bryson (Administrator)

    Company: Project Data Sphere, LLC
    Location: Cary, NC 
    Learn more: If interested in this position please contact to learn more.

    Project Data Sphere, LLC, is a not-for-profit organization providing an online cancer research platform where the research community can broadly share, integrate and analyze historical, patient-level data from academic and industry cancer clinical trials. As the organization (and platform) approaches its 5 year anniversary, there is the need for both new platform capabilities, and improved user experience for the existing platform capabilities. We anticipate that this consulting project will be front-loaded in terms of the time needed to work on the project, tapering off to more of a maintenance/retainer model as the work progresses throughout the year. 

    • Interact with users and subject matter experts to identify functional requirements
    • Work with subject matter experts and developers to put functional requirements into context via use cases
    • Work with team to translate functional requirements into system design
    • Designs, develops, and documents high level and detailed storyboards, mockups and/or prototypes to effectively communicate visual designs.
    • Runs design reviews, usage walkthroughs, and usability tests with key stakeholders and representative users to validate and iterate designs as needed.
    • Prepares feasibility studies and designs tests to determine operating characteristics of software as required
    • Focus on user goals and needs and the flow of tasks to achieve those goals.
    • Recognize design challenges that may have been solved by others and whether those solutions are relevant to the product

    Desired Skills and Experience
    • Proficient in interview techniques with subject matter experts
    • Ability to create screen mock-ups to effectively communicate designs
    • Ability to develop low-fidelity and high-fidelity UI prototypes
    • Ability to make design recommendations based on research findings and standard design practices
    • Strong interpersonal, teamwork, and leadership skills
    • Ability to define goals and expectations, and drive results through clear communication and discipline
    • Strong critical thinking and problem-solving skills
    • Ability to ensure results in the fast-moving and fluid environment of a non-profit information technology start up
    • Be proficient with Microsoft Office products include Word, Excel, PowerPoint and Outlook

    • Bachelor's degree in Computer Science, Industrial Design, Communications, or a related field.
    • 5+ years of user experience design and analysis. 
    • Experience in at least 2 of these areas: interaction design (IxD), front-end engineering, user research, information architecture, interaction design, or prototyping.

    Physical Requirements
    • While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee may occasionally lift and/or move up to 10-25 pounds. 
    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 21 Mar 2019 9:57 AM | Audrey Bryson (Administrator)

    Company: SoftPro
    Location: Raleigh, NC 
    Learn more:

    Company Overview
    SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro is located in North Raleigh and is a great alternative to driving in RTP traffic each day! 

    SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as one of the Best Places to Work by Triangle Business Journal for the 7th year in a row!

    What are we looking for? 
    SoftPro is seeking a UI/UX Designer for our SaaS Team in our Raleigh, NC office. The R&D SaaS Team is developing our next generation web product within the SoftPro closing and title insurance software product family.

    What will I do as a UI/UX Designer at SoftPro? 
    •Collaborate with product management and development teams to define and implement solutions for the product’s visual and user experience.
    •Create wireframes, storyboards, user/process flows and site maps to effectively communicate interaction and design ideas.
    •Establish and promote design guidelines, best practices and standards.
    •Develop simple interactive prototypes.
    •Define UX & UI standards and best practices.
    •Conduct usability testing.
    •Work collaboratively and cohesively with all team members.
    •Quickly learn new domains
    •.Research and showcase knowledge in the industry’s latest trends and technologies.

    What skills do I need to be successful as a UI/UX Designer at SoftPro?
    •Strong portfolio of applying user-centered design practices to web software.
    •Experience designing responsive and mobile-friendly web experiences.
    •Experience with tools such as Illustrator, Balsamiq, InVision, Figma, and Adobe Creative Cloud.
    •Experience creating audience personas, information architecture, wireframes, user flows.
    •Ability to iterate your designs and solutions efficiently and intelligently.
    •Be open to receiving feedback and constructive criticism.
    •Work experience with large reference- and transaction-oriented websites and responsive design methodologies / systems.
    •Previous experience partnering with development teams.
    •Strong presentation, advocacy and communication skills.
    •Excellent organization & multi-tasking skills.
    •Ability to work under pressure and meet deadlines.
    •Be passionate about all things UX and other areas of design and innovation.
    •Experience with Azure DevOps (or similar development team work tracking systems) desired.
    •Experience working within an Agile development environment highly desired.

    Education Requirements
    Bachelor’s degree or > five years related experience and/or training; or equivalent combination of education and experience.

    Join us and live our Core Values
    Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile

  • 21 Mar 2019 7:27 AM | Audrey Bryson (Administrator)

    Company: WhatCounts
    Location: Durham, NC 
    Learn more: Please contact Nicole Woods at if interested in this position

    The Senior User Experience (UX) Designer is responsible for the UX framework for the WhatCounts platform.

    This includes developing documentation (site maps, transaction flows, scenarios, wireframes, navigation models) leveraging existing/building new online capabilities and personalization (across products, channels, experiences). A firm understanding of user-centered design processes and interaction design principles is needed.

    • Creating the information architecture and interaction design
    • Understanding target audiences' needs, tasks, and goals and translating them into creative concepts and functional components
    • Working closely with Product Management to translate business requirements into meaningful interactive experiences, then with Front End Development for implementation
    • Overseeing immersive user research, concept testing, and usability testing
    • Developing and/or participating in the development of user personas and scenarios to clarify results of user research and focus the team's design efforts on the needs of key users
    • Collaboratively developing prototypes for demonstration of concepts to clients
    • Conducting competitive audits and market research
    • Developing and documenting detailed user experience specifications for highly interactive interfaces
    • Participating in User Experience thought leadership in both the company and the industry

    Skills & Knowledge
    • Demonstrated experience conducting user research and translating user research into design decisions
    • Demonstrated experience using web analytics data to inform design decisions
    • Demonstrated ability to develop big ideas, and execute flawlessly against them in a highly collaborative environment
    • Excellent oral and written communication and presentation skills
    • High tolerance for ambiguity matched only by your desire to organize it
    • 7+ years’ experience as an information architect, interaction designer, or experience designer (or similar role)
    • Degree in a related field, Bachelors degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc. discipline) is preferred.

  • 18 Feb 2019 9:06 AM | Audrey Bryson (Administrator)

    Company: Noyo
    Location: Durham, NC 
    Learn more:

    At Noyo, we are on a mission to make healthcare more accessible. One of the most significant challenges in healthcare today is a reliance on disconnected and inefficient systems built on antiquated technology.

    Our platform powers a modern health insurance system by creating digital standards for the secure exchange of data between insurers, brokers, and consumers. Like Stripe in payments and Plaid in financial services, we are building the pipes that will power the next generation of innovation.

    As Noyo’s first designer, you will craft digital experiences that help our customers easily and effectively use our products.

    A thoughtfully designed product is essential to delivering a world-class experience to our clients. As an API company, most of the hard work happens under the hood, and the value we bring to our clients is in the simplicity of engaging with some of the most complicated and important elements of running their business.

    Our customers are a mix of developers with little prior exposure to insurance and insurance experts with little exposure to technology. In this role, you will develop product strategies based off of insights from our clients and then work with the engineering and product teams to turn these insights into beautifully designed products that add real value.

    What You’ll Do

    • Lead design projects from concept to execution. You’ll set the vision for the user experience and work closely with a cross-functional team that includes engineers, operators, and client-managers. 
    • Own a portfolio that includes core product, internal tools, external website, and, occasionally, sales and marketing materials 
    • Conduct UX research to inform product and design decisions 
    • As a startup, things change quickly, and you can expect to play a role in a shifting and expansive portfolio of projects

    What We Are Looking For

    • Impeccable design talent who thinks holistically about the business 
    • Gifted visual, verbal, and written communicator who can distill complicated concepts into friendly, accessible, and enjoyable experiences 
    • Strong sense of ownership and organization required to bring a vision to life from the first customer conversations to shipping pixel perfect products 
    • Highly collaborative and comfortable navigating unstructured problems 
    • Deep love of technology and experience designing SaaS products a plus

    What We Value on the Team

    • Judgment to experiment quickly without sacrificing quality 
    • Combination of ambition and creativity to solve hard problems 
    • Collaborative approach and focus on finding the best ideas, wherever they may be

    Benefits & Perks 
    • Competitive salary and equity packages 
    • Health, vision, and dental insurance 
    • Commuter Benefits
    • Open vacation policy 

    At Noyo, we believe that the best teams are those that represent a variety of backgrounds, perspectives, and talents. We are committed to building a diverse and inclusive team that will lead us all to our best work. Noyo is an equal opportunity employer.

  • 13 Feb 2019 11:39 AM | Audrey Bryson (Administrator)

    Company: Insight Digital Innovation 
    Location: Raleigh, NC 
    Learn more:

    We are Insight.

    As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage IT today while transforming for tomorrow. 

    From IT strategy and design to implementation and management, our employees help clients innovate and optimize their operations to run smarter. 

    Microsoft Worldwide AI Partner of the Year, 2018
    Microsoft Worldwide Modern Desktop Partner of the Year, 2018
    Microsoft Worldwide Open Source on Azure Partner of the Year, 2017
    …and much more:

    Our Insight Digital Innovation team is searching for a creative, passionate and professional Senior UX/UI Designer to join our team.

    As a Senior UX/UI Designer you’ll be responsible for driving and facilitating discovery research efforts and collaborative client ideation workshops, in addition to supporting the definition of strategies to support a defined vision for client solutions.

    The Senior UX/UI Designer is expected to lead interaction design and user-centered design deliverables (such as, interactive prototypes, user scenarios, annotated wireframes, usability testing) for a variety of user interfaces including web sites, mobile and tablet applications, kiosks, wall screens, and business tools.

    • Create the user-centered and interaction designs for transactional, informational, and marketing user experiences including intranets, extranets, portal, micro-sites, web applications, mobile and tablet applications and business tool
    • Lead / participate in the details of project planning that include guiding and conducting end-user research, prototype testing, and usability testing
    • Conduct stakeholder and one-on-one interviews to identify target audiences' needs, tasks and goals and then translating insights into design deliverables including personas, task flows, sketches, wireframes, interactive prototypes, and interaction specifications
    • Collaborate with clients and end-users in workshop sessions in order to gather business requirements and translate them into effective, user-centered interactive experiences
    • Create and lead client presentations, supporting account management activities and engaging in business development
    • Develop and document detailed user experience specifications for highly interactive interfaces
    • Develop static and interactive prototypes for demonstration and evaluation of concepts to business owners or for testing with end-user

    What you’ll need:

    -5+ years of experience as an information architect, interaction designer, UI designer, user experience professional (or similar role). Experience working in a consulting firm and/or agency environment is preferred.
    -Demonstrated ability to produce meaningful and effective designs for complex transactional interfaces, taxonomies and metadata frameworks, and templates for content management systems.
    -Advanced proficiency in a variety of design prototyping tools including Axure, Omnigraffle, Adobe CS, and/or Just In Mind and similar prototyping tools.
    -Experience in client services and negotiating business decisions.
    -Excellent oral and written communication and presentation skills.
    -Visual Design skills and proficiency in Photoshop and Illustrator is a plus!

    What can Insight offer? 

    Client Facing Opportunities
    Local Travel
    Flex Hours
    Remote Work
    No Formal Dress Code
    Leadership from great Mentors
    Unlimited Vacation
    Pay for Training
    Startup Atmosphere
    …and tons of other great Perks!

    Today, every business is a technology business.

    Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT.

    We have created a team-oriented environment with quality people, career advancement opportunities, great work/life balance and an excellent compensation and benefits package. Our people appreciate that they represent a brand that is invested in growing local relationships while working globally and doing what is right for our co-workers and clients. We are high on supporting each other and hiring/developing the best technical professionals in the industry. 

    These are some of the reasons why we are often selected as a Best Places to Work award winner in the cities where we work. Want to find out out more? Just apply!
  • 05 Feb 2019 8:48 AM | Audrey Bryson (Administrator)

    Company: UserVoice
    Location: Raleigh, NC 
    Learn more: Please contact Megan Dudley directly at

    The Role
    UserVoice is looking for an seasoned product designer to join our team in downtown Raleigh, NC. As a product designer at UserVoice, you will work closely with product managers, other designers, and engineers to deliver solutions for our B2B customers and consumers of their products.

    A successful candidate is a proactive communicator and collaborator with cross-functional teams, executes in a fast-paced environment, embraces constraints (while helping us challenge assumptions), and is able to design elegant solutions to a wide variety of problems for a global audience across platforms.


    • Produce designs for new products and features.
    • Produce designs for new products and features.
    • Contribute to and help maintain our evolving design system and methodology with new ideas, best practices, and other learnings from various user experience groups and resources.
    • Map user flows and demonstrate interaction details.
    • Work directly with product and engineering teams to inform and vet concepts, as well as create and implement designs that meet our usability standards.
    • Quickly iterate designs based on user feedback, engineering constraints, and metrics.
    • Develop and maintain mockups, usage scenarios, prototypes, specifications, navigation maps, and other design documents.
    • Requirements
    • Excellent communication skills
    • Lo-fi & hi-fi prototyping skills
    • Have contributed as a leader in design and a strong collaborator with product managers and engineers
    • Experience with various methods for validating and testing designs with actual users
    • Several years of experience designing end-to-end products that have shipped
    • Design experience across multiple platforms (Web, Android, iOS, emails)


    • Works well with others
    • Comfortable and able to jump in, contribute to, extend, and respectfully challenge existing design patterns
    • Proactive communicator
    • Enjoys explaining the reasons behind their design decisions, and is open and able to incorporate feedback into their work
    • Can see connections across projects and recognize when to bring together different teams
    • Iterative and flexible
    • Can create quick, throwaway wireframes/mockups to test and convey ideas
    • Fall in love with the problem, strong opinions held loosely
    • Will roll their sleeves up
    • Pays attention to detail (at appropriate times), and is able to plan for multiple states and edge cases for how people will interact with their designs.
    • Always seeks clarity

    What We Offer

    • Fun, creative and collaborative work environment
    • Competitive pay and equity/stock options
    • Health, Dental & Vision Insurance Coverage
    • Life Insurance, Short-Term Disability, Long-Term Disability
    • Employee Assistance Program
    • Flexible Spending Account & Health Savings Account
    • Commuter benefits
    • PTO benefits
    • 401(k)
    • Regular company outings and events
    • Dog friendly office
  • 04 Feb 2019 4:30 PM | Audrey Bryson (Administrator)

    Company: IQVIA
    Location: Morrisville, NC 
    Learn more: Please contact Holiday Eng at

    Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.


    The UX Simulation Business Analyst I position will work with a project team to visualize, analyze, document, and manage business requirements throughout the life of the project. This position will adhere to established Software Development Life Cycle (SDLC) and Computer System Validation (CSV) procedures, where applicable, in identifying innovative solutions that meet the specified requirements and add value to the business. As a member of project teams, the UX Simulation Business Analyst will facilitate communication and awareness of the standards and quality expectations of the stakeholders Projects will be fast-paced and cover a variety of design responsibilities including being the User Experience (UX) voice in application definition.

    • Perform requirements gathering and analysis in order to provide high quality and detailed requirements, ensuring the closest involvement with, and agreement from, the user community
    • Partner with others in the organization to produce data/information models and preliminary system architecture, as needed, to provide an accurate, graphical representation, thereby facilitating successful solution design and development
    • Create prototypes and simulations to provide an accurate, graphical user interface representation, thereby facilitating successful solution design and development
    • Resolve conflicting end-user requirements
    • Follow Quintiles Software Development Life-Cycle (SDLC) and Computer System Validation (CSV) procedures, as appropriate
    • Collaborate with the Lead User, or delegated member of the applicable business group, to create a User Requirements Specification (URS) document
    • Collaborate with the Development group to create a Functional Specification (FS) document
    • Assist with process modeling to clarify business requirements, and to enhance or re-engineer business processes, prior to, or in parallel with, solution design and implementation, as necessary
    • As needed, assist with the review of the Performance Qualification (PQ) document(s) prior to authorization and execution, to ensure that it incorporates previously-captured requirements, and includes tests or test steps that explicitly address each identified user requirement
    • Collaborate with UI Visual Designer(s) on projects to establish the overall UI design specifications
    • Collaborate with Global IT Solutions functional groups by adhering to established processes to ensure that business requirements are delivered through successful project implementation of optimal, cost-effective solutions
    • Collaborate with developers to ensure adherence to business requirements and UI design specifications
    • Assist in developing training and support programs for global technology and process implementations, as needed
    • Assist in the gathering of initial Business Case requirements & other pre-project activities (e.g., high-level requirements, project scope, objectives)
    • Embrace an agile and iterative approach to projects


    • Strong technical and business writing skills
    • Knowledge of technical and grammatical editing
    • Knowledge of best practices for user interface / user experience design
    • Ability to learn and use modeling languages when / where required
    • Ability to learn and use graphical design and prototyping tools when / where required
    • Negotiation and customer management skills
    • Ability to communicate technical concepts to non-technical audiences, and business concepts to technical audiences
    • Ability to develop training and support programs for global technology and process implementations
    • An understanding of current industry techniques for requirements elicitation, analysis, and specification
    • Ability to establish and maintain effective working relationships with co-workers, managers and clients

    • Candidates should possess a Bachelor's degree, working towards or holding applicable industry accreditation or certification; or equivalent combination of education, training and experience; or equivalent combination of education, training and experience

    • Extensive use of keyboard requiring repetitive motion of fingers.
    • Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
    • Regular sitting for extended periods of time.

    IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

    We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

    Job ID: R1061357

  • 24 Jan 2019 11:05 AM | Audrey Bryson (Administrator)

    Company: Fidelity Investments
    Location: Durham, NC and Boston, MA
    Learn more: to learn more about this position please contact Mary Foley directly at

    Lead User Experience Research efforts across a domain to help product teams identify the right problems, find and validate the right solutions, and design high quality experiences. Lead a small pod of researchers and conduct strategic research. 

    The Team

    Fidelity is committed to providing differentiated value to our clients with a personalized, proactive, intuitive and easy experience that deeply meets their planning, investing, and service needs. Core to meeting our strategic intent is understanding human behavior and perception captured through rigorous research and packaged as insights that Fidelity teams rely upon to make informed decisions about the right problems to solve, the right solutions to build, and the best execution of those solutions. 

    The User Experience Research team is part of Fidelity’s Customer Knowledge and Strategic Insights domain – a 400-person organization consisting of analytics, research, and artificial intelligence experts. 

    The User Experience Research Director is a player-coach: leading a small team of researchers, partnering closely with multi-disciplinary product teams to prioritize learning agendas, and conducting research that helps Fidelity bring new and improved experiences to our current and prospective customers. 

    The Expertise You Have
    • Bachelors and/or Masters in Design, Human Factors, Psychology, or related field 
    • +8 years conducting and leading UX Research in an enterprise setting, minimum 2 years people management 
    • Experience delivering UX research in an agile work environment 

    The Skills You Bring
    • You are resourceful and work consultatively with partners to determine if and which research methods are most appropriate for the problem at hand 
    • You are a great coach and mentor – managing a small team to generate big impact and develop their careers 
    • You are a hybrid researcher with depth in both qualitative and quantitative methods 
    • You are strategic and can analyze and synthesize research insights to develop and articulate advanced perspectives that inspire product teams to create better solutions 
    • You like to challenge traditional assumptions about UX Design and Research – seeking out, inventing, and testing new approaches and technologies 

    The Value You Deliver
    • Establishing & grooming a UX Insights Backlog aligned to key product initiatives and prioritized to generate the highest impact 
    • Directing & conducting strategic research to help teams determine the right problems to solve, the best solutions to serve unmet needs, and ensure excellence in design execution 
    • Coaching & leading UX research pod team members 
    • Teaching UX Research methods to other disciplines to democratize some research activities 
    • Surfacing & curating research findings through tribe-based user insights retrospectives

    Company Overview

    At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit

  • 16 Jan 2019 9:46 AM | Audrey Bryson (Administrator)

    Company: Lenovo
    Location: Morrisville, NC
    Learn more:

    To Apply:  please contact Leah Kaufman at

    Primary Location: US-NC-Morrisville
    Education Level: Graduate Degree preferred

    We are looking for a smart, passionate User Experience Research Specialist to lead UX research projects to help refine the online experience with a focus on Mobile. You’ll work closely with project managers, designers, developers, and business stakeholders, striving to optimize websites for a wide range of site visitors, from consumers to IT decision-makers. Responsibilities include all aspects of UX research from test design and implementation, to results analysis and reporting. You’ll also educate execs and product teams on customer needs and behaviors, inspiring individuals and teams to become truly customer-smart and -centric.

    Primary Responsibilities
    • Work on UX research roadmap for Mobile that defines core research needs and describes the range of studies needed by the mobile website and product teams
    • Lead and conduct UX research that studies a wide range of website UIs, customer types, and product information 
    • Provide efficient, timely execution of research projects, using a wide range of tools and methods
    • Perform competitive analysis, benchmarking, contextual inquiry and other advanced types of usability tests
    • Contribute UI ideas that simplify and enhance the online experience
    • Share and evangelize study results within the product division and other web-focused teams

    • Hands-on experience with a wide range of UX research methods
    • Working knowledge of experimental design and statistics; equally comfortable with qualitative and quantitative data
    • Deep understanding of and practice applying the principles of good web and UI design
    • Experience with design issues, customers, and customer needs unique to data center products (networking, servers, and storage products)
    • Proficient with Word, Excel, PowerPoint, Outlook
    • Excels at communicating with product teams and engaging them in UX research
    • Organizational skills to manage multiple projects with different deadlines and prioritize tasks independently
    • Adaptability to shifting priorities, demands and timelines
    • Possess a positive attitude and ability to work in a collaborative and energetic team environment
    • Patience for wading through data
    • Deeply curious, empathetic and passionate about figuring out why people do what they do

    • Graduate degree or equivalent experience in a research-oriented social science such as Cognitive Psychology, Anthropology, Ethnography or Human-Computer Interaction, 
    • 3-4 years hands-on experience conducting UX research in website design and use

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