Company: Fidelity Investments
Location: Raleigh, NC
Learn More: https://jobs.fidelity.com/ShowJob/Id/856039/Senior-User-Experience-Designer/
Fidelity’s Healthcare Group is launching a new Medicare business that will provide our customers with tools and advice to help them select and purchase quality Medicare coverage. As an early member of this new and innovative team, you will have the opportunity to help build and grow a business that could impact millions of Americans!
You are a self-starter, motivated by addressing real pain-points and having an impact on the lives of our customers every day. On a day-to-day basis, you’ll collaborate with a highly skilled team of individuals that are helping people navigate complex Medicare decisions. Your human-centered approach to design is essential to helping our customers live confidently in retirement and beyond.
The Expertise We’re Looking For
•7+ years of relevant experience as a product designer, experience designer, information architect, or a similar role
•Proven experience working with multi-disciplinary teams
•Expertise in designing for responsive web and mobile apps. With knowledge of the capabilities and limitations of front-end technologies
•Experience creating design artifacts such as (but not limited to), wireframes, user flows, journey maps, design comps, design documentation, and prototypes
•Practical experience working with researchers to distill qualitative and quantitative feedback, identifying themes and deriving data-driven design decisions
•Experience collaborating with content strategists and an understanding of voice and tone as a key element of the user experience
•Familiarity with Agile methodology and tools
•Proven expertise with Sketch, Adobe Suite, InVision, and/or UXPin, with an ability and openness to learn new tools quickly
•Experience designing interfaces using established design systems
•A background designing and building solutions for the Healthcare industry (or other highly regulated industry) is a plus
•A digital portfolio we can review online is required
The Skills You Bring
•Broad set of design skills (generalist), which include interaction design, visual design, information architecture, journey mapping and prototyping
•An aptitude and enthusiasm for working in teams, and a willingness to help your team complete tasks outside of your core competency, if necessary
•A strong understanding of user-centered design processes, systems thinking, and interaction design principles
•Strong presentation skills; equally at ease speaking with development teams or executives when articulating and advocating design concepts and rationale
The Value You Deliver
•Conceive, define, and deliver high quality digital experiences to our customers
•Build relationships with our internal business partners and project teams to translate their business requirements into usable and engaging experiences
•Provide the team strategic support by leading sessions to document use cases, user flows, journey maps, and defining the problem to be solved
•Help develop UX guidelines and standards for use across all products to meet the strategic goals of the organization
How Your Work Impacts the Organization
Fidelity’s Healthcare Group helps people achieve better health and financial outcomes by providing integrated solutions, tools and advice. Fidelity Medicare Services helps our customers navigate the complexity of their healthcare decisions and secure quality Medicare coverage that meets their needs. Our digital tools and services are integral to delivering on Fidelity’s commitment to providing the best customer experience in the financial services industry.
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com
Fidelity Investments is an equal opportunity employer.