Reports to: Director, User Experience and Design Ops
Location: Home Based Office (US)
Status: Part-time, non-exempt (20 hours @ hourly rate $100 to $130/hour)
We are seeking a part-time contractor (3-6 month) to full-time permanent hire for this position.
Facing History & Ourselves is a global education non-profit organization that challenges teachers and students to use lessons of history to stand up to racism, antisemitism and other forms of bigotry and hate.
Position Description: The UX Researcher is a key contributor in designing and improving user-centered digital experiences that serve Facing History's diverse audience of educators, students and supporters. This role combines deep expertise in UX research, strategy and analytics to align user experiences with organizational goals and audience needs.
You will lead the design, execution and analysis of qualitative and quantitative research methods to uncover actionable insights, ensuring that user engagement metrics improve across facinghistory.org and connected platforms. Working collaboratively with cross-functional teams, your role will advocate for accessibility, equality and inclusion while driving innovation and continuous improvement across the journey.
Who You Are: You are a curious and empathetic problem-solver who thrives on understanding the needs, behaviors and motivations of diverse audiences. You are passionate about user-centered design and have a knack for turning complex insights into actionable strategies that improve digital experiences.
Known for your ability to navigate ambiguity, you approach challenges as opportunities to innovate and drive meaningful change. You are highly collaborative and thrive in cross-functional environments, where your strong communication skills and strategic mindset inspire others to prioritize user-centric research and the insights it brings to improve our digital experiences. Your research will inform the entire user journey from discovery to long-term retention.
You are committed to equality and inclusion, embedding these principles into every aspect of your work. You bring a balance of subject matter expertise, creative thinking, and a people-first approach to everything you do.
Who We Are: The Technology team is collaborative, supportive and flexible. We are customer focused and appreciate our role in supporting the work and mission of Facing History and Ourselves. We embrace a growth mindset and we are able to pivot/adapt to changes and are good natured in our approach to shifting priorities. We value the strengths we each bring to our team. We deal with complex and sensitive issues, and work to maintain professionalism and a good sense of humor, too.
You Will:
User Experience Research (70%)
- Lead UX research initiatives, including usability testing, A/B testing, surveys and user interviews to gain actionable insights.
- Develop and maintain user personas and journey maps to support a shared understanding of our audience across teams.
- Identify research opportunities to better understand user behaviors, pain points and preferences, aligning findings with organizational goals.
- Collaborate with content teams to ensure user research informs content strategy and information architecture.
- Create and maintain user testing schedules, recruit participants, and ensure diverse representation in studies.
- Use behavioral analytics tools like Google Analytics, Hotjar, or Optimizely to identify pain points and opportunities for improvements across the digital experience.
- Support product roadmapping, sprint planning, and reporting efforts to ensure organizational strategies and initiatives have appropriate KPIs in place as measures of success.
- Publish regularly updated reporting that helps support cross-team efforts while keeping key stakeholders informed on the effectiveness and progress across our digital experiences.
- Partner with designers and developers to prototype and iterate on solutions informed by research insights.
- Build and maintain a centralized library of research insights and findings for organizational reference.
- Advocate for user-centered design and data-driven principles in decision-making process across the organization.
Advocacy and Collaboration (30%)
- Lead workshops with cross-functional teams to share findings and brainstorm potential solutions.
- Build partnerships with other teams to advocate for integrating user research into decision-making processes.
- Represent the organization in external forums or conferences to showcase the impact of a user-centered approach.
- Mentor colleagues in research methodologies and foster a shared understanding of the value of UX research.
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