CEO, Customer Carewords
The virtual seminar will begin promptly at 1:30 PM,
preceded by 15 minutes for socializing and networking. Come early to meet your fellow Triangle UXPA members and talk shop!
* You must be present at the host location to view this webinar.
McGovern’s seminar will help professionals:
Task Performance Indicator
Attend this seminar if you want to:
This seminar will help professionals managing or consulting on large websites, as well as those focused on the customer experience, to communicate the value of focusing on customers by using metrics derived from evidence-based research.
Gerry helps large organizations become more customer centric on the Web. His commercial clients include Microsoft, Cisco, NetApp, VMware, and IBM. He has also consulted with the US, UK, Dutch, Canadian, Norwegian and Irish governments.
He is the founder and CEO of Customer Carewords, a company that has developed a set of tools and methods to help large organizations identify and optimize their customers’ top online tasks.
He has written five books on how the Web has facilitated the rise of customer power. The Irish Times described Gerry as one of five visionaries who have had a major impact on the development of the Web. In 2015, he was shortlisted for a Webby for his writings.
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