Workshop: Building Durable Agreement between Stakeholders and Designers with Models

  • 17 Jul 2018
  • 8:30 AM - 4:00 PM
  • James B. Hunt Library, Duke Energy Hall B, 1070 Partners Way, Raleigh, NC 27606
  • 12


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The Triangle UXPA is excited to welcome information architect Dan Klyn to Raleigh! This workshop is limited to 40 seats. 

Who’s this workshop for?

This workshop is appropriate for anybody who works on products and services that involve complex information, and is equally relevant to user experience design work on the inside of organizations as it is in the context of providing UX design and strategy as a consulting service.

What will participants learn?

This workshop teaches attendees how to use object-relational models, bubble diagrams and a proprietary technique called In/Tension Modeling to help achieve a good fit between what stakeholders intend and what designers and engineers make.

How will it go?

In the morning session, participants will learn to use a visual vocabulary and analytical frameworks to describe the objects, actors, and relationships in the environment where stakeholder intent and design solutions are being fitted to each other.

At mid-day, and over lunch, workshoppers will role-play as stakeholders and will have the experience of having their intent modeled and visualized in near-real-time for discussion.

During the afternoon, attendees will role-play as information architects, responding to stakeholder intent through adaptations to (or in some cases, ground-up rebuilding of) the diagram and models from the morning session. Each group’s work will be critiqued via a visual comparison of their “as is” and “to be” models and diagrams, given the client scenario they worked within, and the picture of stakeholder intent they responded to.

What will participants take away?

At the end, we’ll do a Q&A to make sure that each participant understands how to use these kinds of models in their “real work” every day. And all participants will have post-workshop access to the suite of In/Tension Modeling tools demonstrated during the mid-day session and used to model stakeholder intent.


  • 8:30am Arrival and networking
  • 9:30am Workshop part one
  • 12:00pm Lunch
  • 1:00pm Workshop part two
  • 4:00pm End

About the Instructor

Photo of Dan Klyn
Dan Klyn is an information architect from the United States, and co-founder of The Understanding Group (TUG). He’s interested in planning, strategy and architecture for places made of information, and teaches information architecture at the University of Michigan School of Information. Klyn's research is focused on applying the teachings of Richard Saul Wurman and Christopher Alexander in digital practice. In April 2018, he completed a two-year term as President of the of the Information Architecture Institute.

(photo by Carl Collins)


North Carolina State University
James B. Hunt Library
Duke Energy Hall D
1070 Partners Way, Raleigh, NC 27606

Parking is available for $15/day at the Poulton Paylot or Deck. You will need to enter your license plate # in the payment kiosk.  
View NCSU parking information

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