World Usability Day 2024

Join us for the 2024 Triangle UXPA World Usability Day celebration on November 14th at 7:00pm at the Curtis Media Center at UNC - Chapel Hill for networking, dinner, and talks!!!!

This year's theme is "Designing for a Better World". 

Registration closes 2 days before the event (November 12th). If you register for the event but can no longer attend, please email events@triuxpa.org so we can open up your spot for someone else.

Evening Agenda

7:00 - 7:30 pm - Networking & Dinner

7:30 - 8:30 pm - Talk by Carl Turner

8:30 - 9:15 pm - Wrap up & Networking

Talk: Human-Centered Design and Delivery of Usable Services by Carl Turner.

In a world increasingly driven by experiences, service design has emerged as a critical discipline. This talk will explore the nuances of service design, differentiating it from traditional product design and highlighting the unique challenges and opportunities it presents.

We'll delve into the core concepts of service design, examining the distinct characteristics of services compared to products. You'll gain a deeper understanding of "usability" in the context of services, exploring how to measure and improve the user experience in intangible offerings.

To illustrate these concepts, we'll share a case study of a large-scale organizational transformation at a financial services company. Discover how service design principles were applied to create a more customer-centric and efficient organization.

Key Takeaways:

• Understand the fundamental differences between product and service design
• Explore the concept of "usability" in the context of services
• Learn effective strategies for collaborating with diverse stakeholders
• Discover essential tools for documenting service designs
• Gain insights from a real-world case study of service design in action

Carl Turner - Triangle Business Architecture

Carl Turner, Ph.D., is a human factors researcher and Chief Business Architect of Triangle Business Architecture in Durham NC. His current research interests are of teamwork, dynamic systems modeling, and provision of services. He is a board member of Triangle UXPA.

Location -

Curtis Media Center - 201,
UNC - Chapel Hill
130 E Cameron Ave,
Chapel Hill, NC  27514

See Directions to Curtis Media - Google Maps

Waitlist

If the event fills up, you can join the waitlist. Two days before the event if there are spots available, we'll notify those on the waitlist. Any available spots will be on a first-come, first-serve basis.

Sponsors

All of our events follow Triangle UXPA’s code of conduct.