Triangle User Experience Professionals Association (TriUXPA)

Jobs


Below are job listings, ordered by most recent.  To keep our job board up to date, postings older than nine months will be removed. Representatives are welcome to resubmit removed postings if jobs are still active. 

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  • 25 Sep 2020 3:19 PM | Katrina Powell (Administrator)

    Company: Truist
    Location: Charlotte, NC
    Learn more: https://careers.truist.com/ShowJob/Id/972427/Senior-User-Interface-Designer/ 

    We’re creating a bold new future at Truist. Join us. 

    Truist is on the verge of a big move—a move that aims to alter the course of banking and radically improve the lives of our clients. We are building all new digital experiences and are looking for innovative thinkers who want to make an impact. Our rapidly growing team of designers and researchers is looking for the best people to join our cause. If you’re passionate about your craft, driven to create change, and interested in joining a team doing transformative work, we’re excited to talk to you.   

    This position is an opportunity to get in at the inception of a new organization that will be born in the digital age with the dedication and resources necessary to develop transformative digital experiences that make a difference in the lives of our clients

    In the role of UI Designer, you’ll determine how consumers will engage with our digital products, including responsive web and mobile applications. You’ll collaborate with UX, other designers, ADA, and development team members to ensure products look and operate as intended for all clients. You’ll also work closely with product and development teams to ensure features are implemented as intended and meet high quality expectations.

    What you’ll do: 

    • Act as a point of contact to manage the creative vision and evolve design strategies.
    • Design comps for assigned projects that deliver on visual and strategic direction. 
    • Effectively communicate design decisions. 
    • Foster communication and cohesion between internal teams and functions.
    • Produce style guides for interactive projects. 
    • Stay current on new trends and technologies to influence visual style and interactions.

    What you bring:

    • Bachelor's degree in Graphic Design, Web Design, Communications or a related field, or equivalent work experience. 
    • 6+ years of proven creative industry experience.
    • 1-2 years managing a digital product. 
    • A portfolio demonstrating a high level of visual sense. 
    • Ability to solve problems through design thinking, and understanding of the digital landscape.
    • Strong communication and presentation skills.
    • Perform well in a team environment
    • Strong attention to detail and adherence to brand style guide. 
    • Excellent time management skills, organizational skills and ability to juggle multiple projects and tasks efficiently.
    • Mastery of the Adobe Creative Suite. 
    • Strong grasp of UX and UI standards. 
    • Basic understanding of CSS/HTML and Content Management Systems. 
    • Experience working on agile projects. Preferred Requirements:
    • Knowledge of programming language.
    • Skills in interaction and animation design.
    • Illustration or sketching abilities.
    • Experience working in Financial Services.

    What makes you stand out:

    • A drive to be the best, and work with the best
    • A personal goal to make other people’s lives better through your designs
    • A belief that helping people with their money can improve their lives

    About Truist

    We operate in small, innovative teams following Agile development practices backed with the resources of a leading bank, with openings in Charlotte, Atlanta, and Raleigh, NC. We are in a market that differentiates primarily on user experience, and thus place great emphasis on building the best possible experience.

    If you’re ready to jump into what could be the most exciting financial venture in decades, ready to disrupt the old models and have your say in ushering in a new era, then we’d love to hear from you.

    Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

  • 25 Sep 2020 3:13 PM | Katrina Powell (Administrator)

    Company: Truist
    Location: Charlotte, NC
    Learn more: https://careers.truist.com/ShowJob/Id/860409/Principal-User-Experience-Researcher/ 

    Deliver business objectives through the creation of superior digital user experiences for BB&T clients, prospects and associates with leadership and strategy responsibilities that cross product lines. Provide leadership for a user research program that supports solutions developed within and across assigned business segments throughout the entire product life-cycle from conception through release and redesign. User research creates a competitive advantage for BB&T by understanding client needs, gathering client feedback on concepts and released products, and comparing opinions about our products to competitors to identify gaps and create user requirements.

    Essential Duties and Responsibilities:
    Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.
    1. Develop/measure user experience (UX) key performance indicators that correlate with business revenue and financial key performance indicators. Manage and oversee user research conducted by others to scientifically measure the user experience and those key performance indicators.
    2. Provide measurements of value to the client that can be used to refine product strategies by managing a user research program that identifies client needs, met and unmet by current digital products, and identifies those needs through methodically chosen and scientifically conducted user research studies.
    3. Develop standards and best practices, and oversee quality of all user research conducted by Digital Services, ensuring the scientific validity of the data collected and trustworthiness of the insights produced by that data.
    4. Enable Digital Services to speed up client responsiveness by identifying unknown client pain points and successes early through the development/invention of highly innovative solutions to synthesize and generate actionable insights from the results of all user research along with behavioral analytics and user feedback provided through various feedback channels (e.g. social media, phone channel, chat, in-app feedback).
    5. Initiate new strategies on how to improve the usability of BB&T products and design process.
    6. Identify and adopt new and emerging user experience research techniques, technologies and methodology process improvements to improve efficiency and value of user research data collected.
    7. Build strong partnerships with senior management to validate direction of the user research program and communicate results of research studies. Build strong partnerships with other lines of business to share and facilitate cross-channel coordination.
    8. Manage and direct user research vendors and tools. Create a vision, direction and roadmap of how third party research vendors will be used to supplement our internal research capabilities, including research tool suppliers, survey vendors, market research companies and outside consultants. Supervise consultants and research contractors to ensure quality of deliverables.
    9. Serve as a lead consultant to Digital Services to ensure appropriate research techniques are utilized across the Channel. Estimate time, effort and costs of different approaches to guide the selection of a research approach, what to do internally and what to outsource, size and scope of the research, and data to collect.
    10. Plan and conduct user research using techniques such as usability testing, remote moderated and unmoderated studies, performance benchmarks, competitive benchmarks, structured surveys, user interviews, focus groups, ethnographic research, contextual inquiry, opinion benchmarks, longitudinal studies, diary studies, concept testing, card sorting and tree testing.
    11. Analyze research data scientifically using the appropriate statistical analysis, comment analysis, and other quantitative and qualitative data analysis techniques.
    12. Summarize research findings for project teams by creating usability problem lists, user requirements, personas, scenarios and presentations.
    13. Evangelize the need for user research and publicize the benefits of user research by presenting to company executives and project teams.
    14. Provide direct management and/or mentorship for junior members of the team.

    Required Skills and Competencies:
    The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    1. Ph.D. degree in Human Factors, Human-Computer Interaction (HCI), User Experience, Usability Engineering or related field, or equivalent education and related training
    2. Fifteen years of experience in the role of a user experience researcher, defining and executing user experience research that is able to measure impact of the user experience on client acquisition, satisfaction, retention and other key performance indicators, and identifying user needs through facilitating a wide variety of user research techniques including usability tests, performance benchmarks, option benchmarks, competitive benchmarks, focus groups, interviews, structured surveys, ethnographic studies, contextual inquires, prototype walkthroughs, card sorting and longitudinal studies, among others
    3. Ten years of experience designing and executing individual research studies, and overseeing the experimental design, moderator guides, statistical analyses and final reporting of other user researchers to ensure quality and accuracy
    4. Five years of experience running a research program, defining and measuring the business value gained with the program and coordinating research strategies across multiple product lines
    5. Extensive knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants
    6. Extensive knowledge of experimental design obtained through post-graduate education to ensure bias is not introduced in the conducting of user research
    7. Expert-level proficiency in the statistical analysis of results generated through research with humans, utilizing parametric and nonparametric statistics and statistical analysis software such as SPSS or SAS; experience with management of large datasets
    8. Knowledge about human abilities, human limitations and other human characteristics that are relevant to design and the ability to apply that knowledge to the design of digital interfaces, systems, tasks and jobs for effective and efficient human use that maximize the strengths of humans and the strengths of computing systems and minimize their weaknesses
    9. Demonstrated success in the identification and adoption of new and emerging user experience research techniques, technologies and methodologies
    10. Demonstrated success in managing and directing research tool suppliers, survey vendors, market research companies and outside consultants
    11. Demonstrated success using research tools such as User Zoom, Survey Monkey, Morae, Optimal Workshop and video recording equipment for both desktop and mobile testing
    12. Excellent collaboration, teamwork, communication and presentation skills
    13. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
    14. Ability to travel, occasionally overnight

    Desired Skills:
    1. Experience in creating wireframes, mockups, high-fidelity and low-fidelity prototypes, navigational maps, information architecture, user workflows, screen layouts and conducting heuristic evaluations
    2. Experience integrating user research into an agile product development process
    3. Financial industry experience

    Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

  • 25 Sep 2020 10:39 AM | Katrina Powell (Administrator)

    Company: Citrix
    Location: Raleigh, NC
    Learn More: https://jobs.citrix.com/job/R22964/Product-Designer

    We are seeking a passionate and talented Product Designer to guide our enterprise admin, end-user and mobile experiences to the next level. Designers serve a vital role at Citrix. Efforts that go into creating the experiences and crafting the details in our products help transform the way people work. Our ideal candidate advocates for users and leverages data to design our product experiences. We appreciate designers who think deeply, have a good sense of humor, and love collaboration.

    Responsibilities:
    - Show a passion for user-centered design within and outside the company
    - Understand how design fits into the development process for multiple products
    - Incorporate and share new techniques based on industry trends
    - Seek to understand product market, competitors, opportunities and challenges
    - Work to deepen product and domain expertise
    - Collaborate within the design team and with cross-functional teams
    - Engage with the research team to better inform design
    - Work closely and effectively with other designers, managers, Product Management, and Engineering; and know when to seek help
    - Actively communicate and share information with design teammates to ensure UI/UX pattern alignment across platforms and products
    - Receive, weigh, and integrate feedback from the design team and cross-functional teams
    - Proactively identify and solve problems, improve personal skills, and assist team members
    - Communicate design work within the design team and with cross-functional teams
    - Present designs in a clear, confident, and logical manner
    - Explain rationale for design decisions
    - Regularly share design iterations and project updates with management and team
    - Work independently and effectively in a fast-paced environment on multiple products
    - Create wireframes, mock-ups, prototypes, and assets for various platforms (e.g., web, mobile, and desktop)
    - Demonstrate attention to detail – terminology, appearance, operating system standards, behaviors, and workflows
    - Iterate rapidly and create multiple solutions
    - Schedule and prioritize work with guidance from managers

    Basic Qualifications:
    - 2 - 5 years of user experience (UX) and user interface (UI) design for multiple products, including experience in:
    - User-centered design methods and techniques (e.g., user research and testing, data analysis, customer journey maps, etc.)
    - Designing for software applications for multiple platforms (e.g., web, mobile, desktop)
    - Working and collaborating in Agile development environments
    - Demonstrates proficiency in creating low- to high-fidelity: wireframes, designs concepts, prototypes, and technical documentation using industry tools (e.g., Sketch, Figma, Adobe CreativeCloud, InVision, Axure, Microsoft Office).
    - Demonstrates a passion for design, our users, and collaboration with designers and cross-functional team members.
    - Has a solid portfolio showcasing work that exhibits attention to detail and articulates design decisions.
    - Bachelor's degree in visual design, interaction design, human factors, human-computer interaction, or equivalent professional experience.
    - Possesses working knowledge of web technologies and frameworks (e.g., HTML, CSS, JavaScript, React); experience with frontend coding a plus.


  • 25 Sep 2020 10:37 AM | Katrina Powell (Administrator)
    Company: Citrix
    Location: Raleigh, NC
    Learn: https://jobs.citrix.com/job/R22930/Product-Designer

    We are seeking a passionate and talented Product Designer to guide our enterprise admin, end-user and mobile experiences to the next level. Designers serve a vital role at Citrix. Efforts that go into creating the experiences and crafting the details in our products help transform the way people work. Our ideal candidate advocates for users and leverages data to design our product experiences. We appreciate designers who think deeply, have a good sense of humor, and love collaboration.

    Responsibilities:
    - Show a passion for user-centered design within and outside the company
    - Understand how design fits into the development process for multiple products
    - Incorporate and share new techniques based on industry trends
    - Seek to understand product market, competitors, opportunities and challenges
    - Work to deepen product and domain expertise
    - Collaborate within the design team and with cross-functional teams
    - Engage with the research team to better inform design
    - Work closely and effectively with other designers, managers, Product Management, and Engineering; and know when to seek help
    - Actively communicate and share information with design teammates to ensure UI/UX pattern alignment across platforms and products
    - Receive, weigh, and integrate feedback from the design team and cross-functional teams
    - Proactively identify and solve problems, improve personal skills, and assist team members
    - Communicate design work within the design team and with cross-functional teams
    - Present designs in a clear, confident, and logical manner
    - Explain rationale for design decisions
    - Regularly share design iterations and project updates with management and team
    - Work independently and effectively in a fast-paced environment on multiple products
    - Create wireframes, mock-ups, prototypes, and assets for various platforms (e.g., web, mobile, and desktop)
    - Demonstrate attention to detail – terminology, appearance, operating system standards, behaviors, and workflows
    - Iterate rapidly and create multiple solutions
    - Schedule and prioritize work with guidance from managers

    Basic Qualifications:
    - 2 - 5 years of user experience (UX) and user interface (UI) design for multiple products, including experience in:
    - User-centered design methods and techniques (e.g., user research and testing, data analysis, customer journey maps, etc.)
    - Designing for software applications for multiple platforms (e.g., web, mobile, desktop)
    - Working and collaborating in Agile development environments
    - Demonstrates proficiency in creating low- to high-fidelity: wireframes, designs concepts, prototypes, and technical documentation using industry tools (e.g., Sketch, Figma, Adobe CreativeCloud, InVision, Axure, Microsoft Office).
    - Demonstrates a passion for design, our users, and collaboration with designers and cross-functional team members.
    - Has a solid portfolio showcasing work that exhibits attention to detail and articulates design decisions.
    - Bachelor's degree in visual design, interaction design, human factors, human-computer interaction, or equivalent professional experience.
    - Possesses working knowledge of web technologies and frameworks (e.g., HTML, CSS, JavaScript, React); experience with frontend coding a plus.



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